Welcome To Medigenie
Medigenie is India’s next-generation digital healthcare platform, offering a seamless blend of technology and diagnostics to deliver high-quality, affordable, and convenient health testing services. Our mission is to empower individuals to take control of their health by providing access to reliable diagnostic solutions from the comfort of their homes.
Established with a vision to revolutionize preventive healthcare, Medigenie is backed by a team of healthcare experts, pathologists, and technologists who are passionate about improving lives through innovation and accessibility.
Our Mission
At Medigenie, our mission is simple yet powerful — to democratize healthcare and make quality diagnostic services accessible to every individual, regardless of their location or economic status. We are driven by a deep commitment to wellness, prevention, and early detection through affordable and tech-enabled solutions.
- Make Diagnostics Accessible to All.
- Promote Preventive Healthcare.
- Ensure Accuracy Through Technology.
- Simplify the Testing Journey.
- Offer Affordable Healthcare Without Compromise.
- Empower Patients with Health Insights.
Our Quality Policies
At our diagnostic center, every test is conducted in strict accordance with well-defined Standard Operating Procedures (SOPs), ensuring clarity on the method, responsibility, and execution of each diagnostic process. We collaborate exclusively with fully accredited partners and leverage cutting-edge, medically certified equipment and technologies to deliver precise and reliable results.
Our commitment to quality is unwavering — daily quality control checks are performed, meticulously documented, and used to proactively address any potential issues. As a NABL-accredited facility, we consistently uphold quality benchmarks that align with national standards.
A dedicated internal quality assurance team oversees the calibration and functionality of all diagnostic equipment, ensuring peak performance at all times. We also follow a continuous quality improvement approach, constantly monitoring our processes to guarantee that every patient receives exceptional, trustworthy care.
How We Measure Our Quality Standards?
As a leading and trusted healthcare diagnostic center in Delhi, we employ a comprehensive set of quality indicators to consistently monitor and enhance our Quality Assurance program. These measures help us continually upgrade our systems, streamline procedures, and maintain the highest standards of efficiency and accuracy. Our key quality indicators include:
- Recalled patient log
- Regular customer feedback
- Clinician feedback
- Interobserver consistency log
- Adverse reaction log
- Monitoring of delayed reports
- Turnaround Time (TAT) tracking
Through these continuous evaluations, we ensure that every aspect of our service meets both clinical expectations and patient satisfaction benchmarks.
Proficiency Testing & Training
To uphold the highest standards in laboratory quality assurance, we implement a robust set of practices:
Internal Audits: Our dedicated Quality Assurance (QA) team conducts regular internal audits aligned with NABL guidelines. These audits ensure adherence to quality protocols and help us continuously evaluate our management practices, with a special focus on patient feedback and service improvement.
External Audits: NABL conducts periodic audits of our laboratory’s processes, personnel, and equipment. These ensure we consistently meet both national and international standards for diagnostic accuracy and reliability.
Ongoing Training: We prioritize continuous learning by providing regular training sessions for our team. This keeps them updated on the latest technologies, methodologies, and innovations in diagnostic care — ensuring precision, safety, and excellence in every test we perform.